Klea Health is seeking a motivated Customer Happiness Officer to join our team. The Customer Happiness Officer at a Smart Salem Medical Center is responsible for ensuring a positive and exceptional experience for all visitors of the Center. The primary goal is to manage customers satisfaction, address concerns, and foster a welcoming and supportive environment that enhances the overall experience at the Center. The role is focused on delivering outstanding customer service, improving customer experiences, and ensuring that customers receive the correct information about the services provided by the facility.

Key responsibilities

· Uphold Klea Health’s commitment to world-class customer experience and service excellence.

· Promote a welcoming, patient-centred environment that reflects Klea Health’s values.

· Support continuous improvement initiatives through active feedback collection and service insights.

· Ensure full alignment with DHA requirements, visa documentation standards, and internal SOPs.

Contribute to the centre’s reputation, service culture, and operational performance

· Prepare the reception area before operating hours, ensuring full readiness for clients.

· Greet all customers warmly and professionally upon arrival.

· Guide patients through the registration and service journey, ensuring clarity and comfort.

· Verify all client documents to ensure compliance with DHA and visa-processing regulations.

· Understand documentation requirements for each visa type (residence, employment, golden visa, etc.).

· Ensure accuracy and integrity of information provided to patients.

· Support the front office team in maintaining audit-ready documentation standards.

Skills and experience required

• High school diploma or diploma in Hospitality, Communications, or a related field.

• Minimum 3 years of customer service experience in the UAE.

• Experience in healthcare, medical fitness, visa services, or hospitality is preferred.

• Excellent communication and customer service skills.

• Knowledge of Dubai medical fitness processes and visa documentation requirements.

• Experience using CRM, appointment scheduling, or healthcare systems.

• Strong problem-solving, organizational, and teamwork skills.

• Professional, customer-focused approach with the ability to promote services when appropriate.

• Multilingual candidates are an advantage.